Shipping policy

1. Who operates the store

Mi Botiquín Latino is the consumer-facing online store. The website is owned and operated by ALPER HOLDINGS, LLC, a Delaware limited liability company authorized to operate in Florida, and is presented commercially as Mi Botiquín Latino by MENPER.

MENPER supports the distribution and e-commerce platform. In this policy, “we,” “us,” “our,” or the “Company” means ALPER HOLDINGS, LLC as the website operator, unless otherwise stated.

2. Free shipping

We provide free standard shipping on every eligible order placed through botiquinlatino.com. No minimum purchase is required.

If an expedited service is offered, the optional upgrade cost will be clearly displayed at checkout before payment.

The free-shipping offer covers the standard method available for the delivery address. Legal, regulatory, carrier, product, or destination restrictions may prevent certain products or orders from being shipped.

3. Processing and shipment

Standard handling time for in-stock products is 1 business day, Monday through Friday, excluding holidays. The order cutoff is 1:00 p.m. U.S. Eastern Time (America/New_York), with the applicable seasonal clock adjustment.

Orders received at or after the cutoff, on weekends, or on holidays begin their handling period on the next business day.

During periods of high volume, payment verification, fraud review, unexpected inventory shortages, warehouse issues, or circumstances beyond our control, processing may require an additional 1 to 2 business days.

Handling time is separate from carrier transit time; same-day dispatch is not guaranteed.

An order-confirmation email acknowledges that we received the order; final acceptance occurs when the order is processed for shipment. If we must cancel an order that has already been charged, we will issue the applicable refund.

4. Estimated delivery times

• Standard shipping: normally 3 to 7 business days after shipment, Monday through Friday, excluding holidays. Including handling, the usual total is 4 to 8 business days from the applicable processing day based on the order cutoff.
• Expedited shipping: normally 2 to 3 business days, if available and selected at checkout.

Delivery times are estimates and are not guaranteed. They may vary because of weather, holidays, carrier volume, remote locations, customs, regulatory restrictions, address errors, or other events beyond our control.

5. Carriers, tracking, and split shipments

We may use USPS, UPS, FedEx, regional carriers, or other logistics providers. We select the service that can fulfill the order safely and efficiently.

An order may arrive in more than one package, with no additional standard-shipping charge, and each package may have a separate tracking number.

When the order ships, we will email tracking information to the address provided. Later tracking updates come from the carrier and may take time to appear.

6. Delivery address

The customer is responsible for providing a complete and accurate address, including any apartment or unit number.

If you notice an error, contact us immediately at info@botiquinlatino.com. We will make a reasonable effort to correct it before shipment, but we cannot guarantee changes after processing begins.

An order returned because of an incorrect or incomplete address may require payment of the new shipping cost before it is reshipped.

7. Delayed, lost, or delivered packages

If tracking stops updating, the package appears lost, or it is marked delivered but you cannot locate it, contact us as soon as possible.

We will review the situation and work with the carrier. We may request address verification, carrier confirmation, or other reasonable documentation.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

8. Damaged, incorrect, or missing items

For damaged or incorrect items, contact us within 48 hours after delivery. For missing items, contact us within 5 days after delivery.

Include your order number, a description of the issue, and photographs of the product and packaging when applicable.

Depending on the circumstances, we may replace the item, issue store credit, or provide a refund.

9. International shipping

When checkout accepts an international address, the customer is responsible for import taxes, customs duties, customs requirements, and local restrictions unless checkout expressly states otherwise.

We cannot guarantee customs clearance or international delivery times.

10. Contact

For shipping assistance, email info@botiquinlatino.com and include your name and order number.

Phone: +1 305-696-7716

ALPER HOLDINGS, LLC
Mi Botiquín Latino by MENPER
11421 NW 107th St #24
Medley, Florida 33178
United States