Shipping policy

SHIPPING POLICY

Mi Botiquín Latino by MENPER

Effective Date: April 29, 2026
Last Updated: April 29, 2026

This Shipping Policy describes how orders placed through Mi Botiquín Latino by MENPER (“Website”) are processed, fulfilled, and delivered.

For purposes of this policy, “Company,” “we,” “us,” or “our” means Alper Holdings, LLC, a Delaware limited liability company operating Mi Botiquín Latino by MENPER. “You” or “customer” means any individual or entity placing an order through the Website.

This policy forms part of our Terms of Use.

 

 

1. ORDER PROCESSING

A. Processing Time

Orders are typically processed within:

  • 1–2 business days after order confirmation 

Processing time may vary due to:

  • High order volume 

  • Product availability 

  • Warehouse delays 

  • System issues 

  • Payment verification 

  • Fraud checks 

  • Weather or force majeure events 

Business days exclude weekends and holidays.

 

 

B. Order Confirmation

After placing an order, you will receive an order confirmation email.

This email does not guarantee shipment or acceptance of the order.

 

 

C. Order Acceptance

We reserve the right to:

  • Refuse or cancel any order 

  • Limit quantities 

  • Cancel suspected resale orders 

  • Cancel fraudulent or high-risk orders 

  • Cancel orders with incorrect pricing or listing errors 

If your order is canceled after payment, a refund will be issued.

 

 

2. SHIPPING METHODS & CARRIERS

We may use one or more carriers, including but not limited to:

  • USPS 

  • UPS 

  • FedEx 

  • Regional carriers 

  • Third-party logistics providers 

Shipping methods and pricing are displayed at checkout.

We reserve the right to:

  • Select the carrier 

  • Upgrade or downgrade shipping methods 

  • Split shipments across multiple packages 

  • Route shipments differently than selected 

 

 

3. SHIPPING TIMES

A. Estimated Delivery Time

Delivery estimates typically range from:

  • Standard Shipping: 3–7 business days 

  • Expedited Shipping: 2–3 business days (if available) 

Delivery times are estimates only and are not guaranteed.

 

 

B. Factors Affecting Delivery

Delivery may be delayed due to:

  • Carrier delays 

  • Weather conditions 

  • Natural disasters 

  • Holidays 

  • High shipping volume periods 

  • Address errors 

  • Remote or rural delivery locations 

  • Customs delays (if applicable) 

  • Force majeure events 

  • Security or fraud verification 

  • Warehouse or supply chain disruptions 

 

 

4. SHIPPING FEES

Shipping fees are calculated at checkout based on:

  • Shipping method 

  • Destination 

  • Order size and weight 

  • Promotional offers 

  • Subscription status (if applicable) 

We may offer:

  • Free shipping promotions 

  • Discounted shipping 

  • Subscription shipping benefits 

Promotions may be:

  • Time-limited 

  • Product-specific 

  • Region-specific 

  • Subject to change without notice 

 

 

5. ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email with:

  • Tracking number 

  • Carrier information 

  • Tracking link 

Tracking updates are provided by the carrier.

We are not responsible for:

  • Delays in tracking updates 

  • Inaccurate tracking data 

  • Carrier system issues 

 

 

6. ADDRESS ACCURACY

You are responsible for providing a complete and accurate shipping address.

We are not responsible for:

  • Incorrect addresses 

  • Missing apartment/unit numbers 

  • Delivery to wrong locations due to user error 

If an order is returned due to an incorrect address:

  • Additional shipping charges may apply 

  • Refunds may exclude original shipping costs 

 

 

7. RISK OF LOSS & DELIVERY

A. Transfer of Risk

Risk of loss transfers to you:

  • Upon delivery to the address provided
    OR 

  • Upon transfer to the carrier (to the extent permitted by law) 

 

 

B. Delivered Orders

Once a shipment is marked as “Delivered” by the carrier:

  • The Company is not responsible for loss, theft, or damage 

  • You must contact the carrier for resolution 

We may assist at our discretion, but we are not obligated.

 

 

C. Lost or Stolen Packages

We are not responsible for:

  • Stolen packages 

  • Packages left unattended 

  • Incorrect delivery due to address errors 

  • Theft after delivery 

You may:

  • Contact the carrier 

  • File a claim with the carrier 

  • Contact us for assistance (not guaranteed) 

 

 

8. DELAYED SHIPMENTS

We are not liable for shipping delays caused by:

  • Carriers 

  • Weather 

  • Supply chain issues 

  • External disruptions 

  • Force majeure events 

Shipping delays do not qualify for refunds unless required by law.

 

 

9. DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged:

You must:

  • Contact us within 48 hours of delivery 

  • Provide: 

    • Order number 

    • Photos of the product 

    • Photos of packaging 

We may, at our discretion:

  • Replace the item 

  • Issue store credit 

  • Issue a refund (subject to policy) 

We reserve the right to:

  • Deny claims lacking sufficient documentation 

  • Require return of damaged items 

  • Investigate claims 

 

 

10. MISSING ITEMS

If items are missing from your order:

  • Contact us within 5 days of delivery 

  • Provide order details and photos if requested 

We may:

  • Investigate with the warehouse or carrier 

  • Replace the item 

  • Issue store credit 

 

 

11. SPLIT SHIPMENTS

Orders may be shipped in multiple packages.

You may receive:

  • Separate tracking numbers 

  • Different delivery dates 

No additional shipping charge will apply unless disclosed.

 

 

12. INTERNATIONAL SHIPPING

We may or may not offer international shipping.

If international shipping is offered:

  • You are responsible for: 

    • Customs duties 

    • Import taxes 

    • Fees 

    • Local regulations 

  • Delivery times may vary significantly 

  • Customs delays are outside our control 

We are not responsible for:

  • Customs holds 

  • Seizures 

  • Import restrictions 

  • Delays due to regulatory review 

 

 

13. RESTRICTED SHIPPING AREAS

We may restrict shipping to:

  • Certain states 

  • U.S. territories 

  • P.O. boxes (for some carriers) 

  • Military addresses (APO/FPO/DPO) 

  • International destinations 

Restrictions may depend on:

  • Product type 

  • Carrier limitations 

  • Legal or regulatory requirements 

 

 

14. SUBSCRIPTION SHIPPING

For subscription orders:

  • Orders are automatically generated based on your selected frequency 

  • Shipping timelines follow standard processing + delivery windows 

You are responsible for:

  • Keeping your address updated 

  • Managing subscription timing 

  • Canceling or modifying before billing 

We are not responsible for:

  • Missed cancellations 

  • Shipments processed before cancellation 

  • Delivery issues due to outdated address 

 

 

15. FAILED DELIVERIES

If delivery fails due to:

  • Incorrect address 

  • Refused package 

  • Unclaimed shipment 

We may:

  • Return the package to the warehouse 

  • Charge reshipping fees 

  • Issue partial refunds (excluding shipping) 

 

 

16. SHIPPING RESTRICTIONS FOR PRODUCTS

Certain products may have shipping restrictions due to:

  • Regulatory requirements 

  • Carrier limitations 

  • Temperature sensitivity 

  • Hazardous classification (if applicable) 

We reserve the right to:

  • Limit shipping methods 

  • Restrict shipping locations 

  • Cancel orders that cannot be legally shipped 

 

 

17. PROMOTIONAL SHIPPING OFFERS

Free shipping or discounted shipping offers:

  • May be time-limited 

  • May require minimum purchase 

  • May exclude certain products or regions 

  • May be revoked at any time 

 

 

18. THIRD-PARTY FULFILLMENT

Orders may be fulfilled by:

  • Company-owned warehouses 

  • Third-party logistics providers (3PL) 

  • Drop-shipping partners 

We are not responsible for:

  • Errors by third-party fulfillment partners 

  • Delays caused by third-party logistics 

  • Packaging differences from product images 

 

 

19. FORCE MAJEURE

We are not liable for delays or failure to deliver due to:

  • Natural disasters 

  • Weather 

  • War 

  • Pandemics 

  • Labor disputes 

  • Government actions 

  • Supply chain disruption 

  • Carrier failures 

  • Acts beyond our control 

 

 

20. CONTACT FOR SHIPPING ISSUES

For shipping inquiries, contact:

Alper Holdings, LLC
Mi Botiquín Latino by MENPER
11421 NW 107 Street #24
Miami, Florida 33178
United States

Email: support@botiquinlatino.com

Subject line: Shipping Issue

Include:

  • Order number 

  • Name 

  • Email 

  • Description of issue 

  • Photos (if applicable)