Privacy policy

1. Who we are

Mi Botiquín Latino is the consumer-facing online store. The website is owned and operated by ALPER HOLDINGS, LLC, a Delaware limited liability company authorized to operate in Florida, and is presented commercially as Mi Botiquín Latino by MENPER.

MENPER supports the distribution and e-commerce platform. In this Privacy Policy, “we,” “us,” “our,” or the “Company” means ALPER HOLDINGS, LLC as the website operator, unless otherwise stated.

2. Scope of this policy

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit or use botiquinlatino.com.
• Purchase products or complete checkout.
• Create or use an account.
• Start or manage a subscription.
• Communicate with customer service.
• Participate in email or SMS programs.
• Submit reviews, photographs, forms, or surveys.
• Interact with our advertising, social media, or digital content.

This policy does not control the practices of third-party websites, applications, or services that we do not own.

3. Information we collect

A. Contact and account information

• First and last name.
• Email address.
• Telephone number.
• Billing and shipping addresses.
• Account credentials or identifiers.
• Language and communication preferences.

B. Order and transaction information

• Products purchased and quantities.
• Order history.
• Cart and checkout contents.
• Discounts and promotional codes.
• Delivery and tracking information.
• Returns, refunds, replacements, and claims.
• Payment-processing confirmations and references.

We generally do not store full payment-card numbers. Payments are processed by Shopify and other authorized payment providers.

C. Subscription information

• Subscription product and quantity.
• Frequency and renewal dates.
• Subscription status.
• Skips, pauses, rescheduling, swaps, and cancellations.
• Payment-method and subscription-platform references.

D. Customer service and submitted content

• Messages, questions, and requests.
• Order number.
• Claims and return requests.
• Photographs or documents you choose to provide.
• Reviews, ratings, and comments.

E. Technical and usage information

• IP address.
• Browser and device type.
• Operating system.
• Pages visited, searches, clicks, and interaction time.
• Cookie, pixel, and session identifiers.
• Approximate location derived from the IP address.
• Diagnostic, security, and fraud-prevention information.

F. Marketing information

• Email and SMS consent and preferences.
• Interaction with messages and campaigns.
• Visit, campaign, or affiliate source.
• Interaction with advertisements.
• Use of promotions and coupons.
• Advertising segments or audiences.

G. Product and wellness interests

We may collect or infer information about categories and products viewed, searches, items added to a cart, purchases, questionnaire responses, and product preferences.

4. Health-related information

Mi Botiquín Latino sells OTC products, supplements, topical products, personal-care products, and other wellness products. Browsing, purchase, or support information may reveal health or wellness interests.

We do not act as a healthcare provider, health plan, healthcare clearinghouse, or HIPAA business associate through this website. We do not intend to collect protected health information governed by HIPAA.

Do not submit sensitive medical information unless it is necessary to address a specific customer-service request.

Where applicable, our Consumer Health Data Privacy Policy supplements this policy.

5. Sources of information

We may collect information:

• Directly from you.
• Automatically through the website, cookies, and similar technologies.
• From Shopify and payment providers.
• From Recharge and other subscription platforms.
• From warehouses, carriers, and logistics providers.
• From email, SMS, customer-service, and review platforms.
• From advertising networks, analytics providers, affiliates, and social media.
• From security and fraud-prevention providers.

6. How we use information

We may use personal information to:

• Operate, maintain, personalize, and improve the website.
• Process payments, orders, deliveries, returns, and refunds.
• Create and manage accounts and subscriptions.
• Send confirmations, tracking, and renewal notices.
• Respond to inquiries and provide customer service.
• Remember preferences and recommend relevant products.
• Send marketing with the required consent.
• Measure campaigns, attribute sales, and evaluate results.
• Display and measure advertising.
• Detect fraud, abuse, security incidents, and technical errors.
• Enforce our policies and terms.
• Comply with legal, regulatory, tax, and accounting obligations.
• Exercise, establish, or defend legal rights.

7. When we disclose information

We may disclose information to providers that perform services on our behalf, including:

• Shopify and e-commerce providers.
• Payment processors and networks.
• Recharge and subscription providers.
• Warehouses, fulfillment centers, and carriers.
• Email, SMS, and customer-service providers.
• Review and user-generated-content platforms.
• Analytics, advertising, and measurement providers.
• Security and fraud-prevention providers.
• Accountants, lawyers, insurers, and other professional advisers.

We may also disclose information when required by law, to protect rights or safety, to investigate fraud, or in connection with a merger, financing, reorganization, acquisition, or sale of assets.

Providers must use information in accordance with their functions and applicable obligations. When they act as independent controllers or businesses, their own policies may also apply.

8. Cookies, analytics, and similar technologies

We use cookies, pixels, tags, and similar technologies for:

• Essential website and checkout functions.
• Remembering preferences.
• Maintaining sessions and carts.
• Measuring traffic and performance.
• Preventing fraud and protecting security.
• Personalizing content and advertising.
• Measuring campaigns and conversions.

You may control certain technologies through the available banner or preference center, your browser settings, and our Your Privacy Choices page.

Where required by law, we will also recognize valid Global Privacy Control signals.

9. Sale, sharing, and targeted advertising

We do not sell personal information for money.

However, disclosure of identifiers, device information, or online activity to certain advertising partners may be considered a “sale,” “sharing,” or targeted advertising under some state laws.

Where applicable, you may opt out through our privacy-choices page or by emailing info@botiquinlatino.com.

10. Promotions and incentives

We may offer discounts, promotional credits, or other benefits to customers who voluntarily provide contact information or register for email or SMS communications.

For example, we may offer a USD $5 promotional code for completing an eligible signup. The specific terms are displayed with the offer.

Participation is voluntary. You may withdraw from the marketing program at any time by using the unsubscribe link or replying STOP to an SMS.

The value of these incentives is reasonably related to the estimated value of maintaining a customer relationship, communicating relevant offers, and improving our products and services. The value may vary according to participation and use of the promotion.

11. Email and SMS

You may unsubscribe from promotional emails using the unsubscribe link included in the message.

To stop promotional SMS messages, reply STOP. For assistance, reply HELP. Message and data rates may apply.

Even after you opt out of marketing, we may send necessary transactional communications about orders, deliveries, accounts, security, policies, or subscriptions.

12. Your rights and choices

Depending on where you live, you may have the right to:

• Confirm whether we process your information.
• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion, subject to legal exceptions.
• Request a portable copy of certain information.
• Opt out of certain sales, sharing, or targeted advertising.
• Limit certain uses of sensitive information.
• Withdraw previously provided consent.
• Appeal certain decisions concerning a request.
• Not receive discriminatory treatment for exercising a privacy right.

To submit a request, email info@botiquinlatino.com with the subject line “Privacy Request.”

We may verify your identity using information reasonably related to your account or transactions. You may also use an authorized agent where permitted by law.

We may retain information or deny a request when a legal exception permits or requires us to do so.

13. International users

If you live in the European Economic Area, the United Kingdom, or another jurisdiction with similar requirements, processing may be based on:

• Performance of a contract, such as processing your order.
• Your consent, such as for certain marketing communications.
• Our legitimate interests, such as security, fraud prevention, and service improvement.
• Compliance with legal obligations.

You may have the right to access, correct, delete, restrict, object to, or request portability of your data, and to lodge a complaint with the applicable data-protection authority.

14. Retention of information

We retain information for as long as reasonably necessary to:

• Provide the requested services.
• Maintain accounts and subscriptions.
• Comply with legal, tax, and accounting obligations.
• Resolve disputes and claims.
• Prevent fraud and protect security.
• Enforce our agreements.

The specific period depends on the type of information, its sensitivity, and applicable legal requirements.

15. Security

We use reasonable administrative, technical, and physical measures designed to protect personal information.

However, no electronic system, transmission, or storage method is completely secure. We cannot guarantee absolute security.

If you believe your account or information has been compromised, contact us immediately.

16. Children

The website is not directed to children under 13, and we do not knowingly collect their personal information.

We do not knowingly sell or share personal information of individuals under 16 for cross-context behavioral advertising.

If you believe a child provided personal information to us, contact us so that we can review and address the situation.

17. Transfers and third-party services

Information may be processed in the United States and other locations where our providers operate.

Third-party links, applications, and services are subject to their own policies and practices. We do not control how independent third parties process information outside the services they perform for us.

18. Changes to this policy

We may update this Privacy Policy to reflect legal, regulatory, technological, or operational changes.

We will publish the revised version with its updated date. Where required by law, we will provide additional notice.

19. Contact

For privacy questions, requests, or complaints:

ALPER HOLDINGS, LLC
Mi Botiquín Latino by MENPER
11421 NW 107th St #24
Medley, Florida 33178
United States

Phone: +1 305-696-7716

Email: info@botiquinlatino.com