Refund policy
At a glance
- Request a return within 30 days after delivery.
- Products must be unused, unopened, and in their original packaging unless they arrived damaged, defective, or incorrect.
- For safety reasons, many OTC products, supplements, ingestible products, topical products, and hygiene items cannot be returned once opened.
- Email info@botiquinlatino.com before sending any return.
1. Who operates the store
Mi Botiquín Latino is the consumer-facing online store. The website is owned and operated by ALPER HOLDINGS, LLC, a Delaware limited liability company authorized to operate in Florida, and is presented commercially as Mi Botiquín Latino by MENPER.
MENPER supports the distribution and e-commerce platform. In this policy, “we,” “us,” “our,” or the “Company” means ALPER HOLDINGS, LLC as the website operator, unless otherwise stated.
2. Return period and general conditions
You may request a return within 30 days after delivery.
To be eligible, the product must be unused, unopened, have its safety seals intact, remain in its original packaging, and be in resalable condition. Proof of purchase is also required.
Do not send products without prior authorization. Unauthorized returns may be rejected or delayed.
3. Non-returnable products
For safety, hygiene, quality-control, and regulatory reasons, we generally do not accept returns of:
- Over-the-counter medicines, supplements, or ingestible products that have been opened or used.
- Topical, personal-care, or hygiene products with broken seals or opened packaging.
- Products that have been altered, damaged through use, or are missing their original packaging.
- Gift cards, clearance items, or final-sale items when identified as such.
- Individual components of a kit or multipack when the set is incomplete.
These limitations do not apply when a product arrived damaged, defective, or incorrect, or when applicable law requires another remedy.
4. Damaged, defective, incorrect, or missing products
Contact us within 48 hours after delivery if a product arrived damaged, defective, or incorrect, and within 5 days after delivery if an item is missing.
Include the order number, a description of the issue, and clear photographs of the product and packaging when applicable.
After reviewing the matter, we may offer a replacement, refund, or store credit.
For our error or an eligible damaged or defective product, we will not charge for an approved return shipment.
5. How to request a return
- Email info@botiquinlatino.com with the subject line “Return Request.”
- Include your full name, order number, item, reason for return, and photographs when applicable.
- Wait for our authorization and instructions before sending the product.
- Pack the item securely and retain proof of shipment.
For a return based on personal preference or a change of mind, return-shipping costs may be the customer’s responsibility or may be deducted from the refund where permitted by law.
6. Refunds
After the item is received and inspected, we will notify you whether the refund was approved.
Approved refunds are normally issued to the original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to post the refund.
The original standard shipment is free and therefore does not create a separate shipping amount to refund.
Optional expedited-shipping charges are non-refundable unless the order was incorrect or defective or applicable law provides otherwise.
7. Subscription orders
Subscriptions are charged automatically before each shipment.
You may skip, pause, reschedule, swap, or cancel a subscription through the customer portal before the next processing date.
If a subscription order has already been processed or shipped, cancellation may no longer be possible. If you need assistance, contact us immediately, and we will apply this policy and any rights required by law.
8. Product expectations
Individual results may vary. The absence of an expected result does not by itself make a correct and non-defective product eligible for return.
Always follow the manufacturer’s label, warnings, and instructions.
9. Exchanges
We do not guarantee direct exchanges. When appropriate, we may arrange a replacement or a return followed by a new order.
10. Orders marked delivered
If the carrier marks an order as delivered and you cannot locate it, contact us as soon as possible.
We will review the matter and reasonably assist with the carrier. We may request address verification, carrier confirmation, or other relevant documentation.
11. Legal rights
Nothing in this policy limits warranties, rights, or remedies that cannot be excluded under applicable law.
12. Contact
To request a return, replacement, or refund, email info@botiquinlatino.com and include your name and order number.
Phone: +1 305-696-7716
ALPER HOLDINGS, LLC
Mi Botiquín Latino by MENPER
11421 NW 107th St #24
Medley, Florida 33178
United States