Refund policy

RETURNS & REFUNDS POLICY

Mi Botiquín Latino by MENPER

Effective Date: April 29, 2026
Last Updated: April 29, 2026

This Returns & Refunds Policy describes the terms under which products purchased from Mi Botiquín Latino by MENPER (“Website”) may be returned, refunded, replaced, or exchanged.

For purposes of this policy, “Company,” “we,” “us,” or “our” means Alper Holdings, LLC, a Delaware limited liability company. “You” or “customer” means any individual or entity placing an order through the Website.

This policy is incorporated into our Terms of Use.

 

 

1. IMPORTANT NOTICE (READ BEFORE REQUESTING A RETURN)

Due to the nature of the products we sell—including:

  • Over-the-counter (OTC) products 

  • Dietary supplements 

  • Personal care products 

  • Topical products 

  • Hygiene-related items 

  • Ingestible products 

👉 We maintain strict return limitations for safety, hygiene, quality control, and regulatory reasons.

Many items cannot be returned once opened or used.

 

 

2. GENERAL RETURN ELIGIBILITY

To be eligible for a return:

  • The request must be submitted within 30 days of delivery 

  • The item must be: 

    • Unused 

    • Unopened 

    • In original packaging 

    • In resalable condition 

  • Proof of purchase must be provided 

👉 We reserve the right to deny any return that does not meet these conditions.

 

 

3. NON-RETURNABLE ITEMS (CRITICAL)

The following items are NOT eligible for return, except where required by law:

A. Opened or Used Products

Including:

  • Supplements 

  • OTC medications 

  • Topicals 

  • Personal care products 

  • Ingestible products 

  • Liquids, syrups, powders 

B. Hygiene-Sensitive Products

Including:

  • Skin treatments 

  • Creams, balms, ointments 

  • Foot care products 

  • Antifungal products 

  • Lice treatments 

C. Products with Broken Seal or Tamper Evidence

Any item where:

  • Seal is broken 

  • Packaging is opened 

  • Safety seal is compromised 

D. Subscription Orders

Including:

  • Orders already processed 

  • Orders already shipped 

E. Clearance / Final Sale Items

F. Gift Cards

G. Bundles or Kits

If:

  • Individual components are opened 

  • Bundle is incomplete 

 

 

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a product that is:

  • Damaged 

  • Defective 

  • Incorrect 

  • Missing from order 

You must:

  • Contact us within 48 hours of delivery 

  • Provide: 

    • Order number 

    • Photos of product 

    • Photos of packaging 

    • Description of issue 

👉 Failure to report within 48 hours may result in denial of claim.

 

 

Resolution Options (at our discretion):

We may:

  • Replace the product 

  • Issue store credit 

  • Issue a refund 

  • Request return of the item 

We reserve the right to:

  • Investigate claims 

  • Deny unsupported claims 

  • Require return before refund 

 

 

5. LOST OR STOLEN PACKAGES

We are not responsible for:

  • Packages marked as “Delivered” by the carrier 

  • Theft after delivery 

  • Delivery to incorrect address provided by customer 

If your package is marked delivered but missing:

  • Contact the carrier directly 

  • File a claim with the carrier 

We may assist at our discretion but are not obligated.

 

 

6. RETURN PROCESS

To request a return:

Email: support@botiquinlatino.com
Subject: Return Request

Include:

  • Full name 

  • Order number 

  • Product(s) 

  • Reason for return 

  • Photos (if applicable) 

 

 

Approval Process

  • Returns must be approved before shipping 

  • Unauthorized returns may be rejected 

 

 

Return Shipping

If approved:

  • You may be responsible for return shipping cost 

  • Original shipping fees are non-refundable 

  • We may provide a return label at our discretion 

 

 

7. REFUNDS

A. Refund Method

Refunds are issued to:

  • Original payment method
    OR 

  • Store credit (at our discretion) 

 

 

B. Refund Timing

Refunds are processed within:

  • 5–10 business days after approval 

Actual timing depends on:

  • Payment processor 

  • Bank processing times 

 

 

C. Partial Refunds

We may issue partial refunds for:

  • Missing packaging 

  • Restocking fees 

  • Damaged returns 

  • Promotional discounts applied 

 

 

D. Non-Refundable Charges

We do not refund:

  • Shipping fees 

  • Handling fees 

  • Subscription fees already processed 

  • Discount value applied to orders 

 

 

8. SUBSCRIPTION ORDERS (VERY IMPORTANT)

A. Auto-Renewal

Subscription orders are:

  • Automatically processed 

  • Charged prior to shipment 

 

 

B. Cancellation Responsibility

You must cancel before:

  • Billing date 

  • Processing date 

 

 

C. No Refund Rule

👉 We do not provide refunds for subscription orders that have been processed or shipped, except where required by law.

 

 

D. Address Errors

We are not responsible for:

  • Incorrect addresses 

  • Outdated subscription info 

 

 

9. CHARGEBACKS & DISPUTES

If you initiate a chargeback without contacting us:

We reserve the right to:

  • Dispute the chargeback 

  • Provide transaction evidence 

  • Suspend your account 

  • Ban future purchases 

  • Report fraudulent behavior 

👉 You agree to contact us first to resolve any issue.

 

 

10. FRAUD & ABUSE PREVENTION

We monitor return activity.

We may refuse returns if we detect:

  • Excessive returns 

  • Abuse of policy 

  • Reseller behavior 

  • Fraudulent claims 

  • Pattern of refunds 

 

 

11. EXCHANGES

We do not guarantee exchanges.

If approved, exchanges may be processed as:

  • Return + new order
    OR 

  • Direct replacement 

 

 

12. PRODUCT EFFECTIVENESS DISCLAIMER

We do not accept returns based on:

  • “Did not work” 

  • “Did not meet expectations” 

  • “Did not like product” 

👉 Individual results vary.

 

 

13. ALLERGIC REACTIONS / SIDE EFFECTS

If you experience a reaction:

  • Stop use immediately 

  • Seek medical attention 

Refunds are not guaranteed unless:

  • Product is defective 

  • Label is incorrect 

  • Required by law 

 

 

14. INTERNATIONAL RETURNS

If applicable:

  • Customer pays return shipping 

  • Duties and taxes are non-refundable 

  • Customs delays are not our responsibility 

 

 

15. THIRD-PARTY PURCHASES

We only accept returns for products purchased:

👉 Directly from Mi Botiquín Latino

For other purchases:

  • Contact the original retailer 

 

 

16. POLICY CHANGES

We may update this policy at any time.

Changes are effective immediately upon posting.

 

 

17. CONTACT

Alper Holdings, LLC
Mi Botiquín Latino by MENPER
11421 NW 107 Street #24
Miami, Florida 33178

Email: support@botiquinlatino.com