SUPPORT IN ENGLISH AND SPANISH

We’re here to help

Find help with shipping, an order, a return or a product. Our team can assist in English and Spanish.

We normally respond within 1 business day.

What do you need help with?

Choose a topic for the next step. For an existing order, have your order number ready.

Shipping costs and timing

Free standard shipping
On eligible orders, with no minimum purchase. Product, address and destination restrictions can apply.
1 business day
Usual handling for in-stock products. This is separate from carrier transit time.
3–7 business days
Usual standard transit after shipment. Delivery times are estimates, not guarantees.
How does the order cutoff work?

The cutoff is 1:00 p.m. U.S. Eastern Time (America/New_York). Orders received at or after the cutoff, on weekends or on holidays begin their handling period on the next business day. Business days are Monday–Friday, excluding holidays. Same-day shipment is not guaranteed.

Does 3–7 days include handling?

No. The usual total is 4–8 business days from the applicable processing day based on the cutoff. Processing can require an additional 1–2 business days in the circumstances described in the shipping policy. Carrier delays can also affect delivery.

Can I choose faster shipping?

If an expedited service is available, its optional cost appears at checkout before payment. Expedited transit is normally 2–3 business days when available and selected. Check the options for your address; availability is not guaranteed.

Read the shipping policy Ask about shipping

Find the status of your shipment

  1. Look for the shipping email and its tracking link. The order-confirmation email acknowledges receipt of your order; it does not mean the package has shipped.
  2. Check the carrier’s tracking updates. New scans can take time to appear. One order can arrive in multiple packages, each with its own tracking number, without an additional standard-shipping charge.
  3. If tracking stops updating, the package appears lost or it is marked delivered but you cannot find it, contact us as soon as possible. Include your name and order number.
View my orders Ask about an order

Something is wrong with the delivery

Damaged or incorrect item
Contact us within 48 hours after delivery. Include the order number, a description, and photographs of the product and packaging when applicable.
Missing item
Contact us within 5 days after delivery and describe the item that is missing.
Marked delivered, not received
Contact us as soon as possible. We may request address verification, carrier confirmation or other reasonable documentation.

If you need to send photographs, email them to info@botiquinlatino.com and include your order number. This form does not accept file attachments.

Read the refund policy Report a delivery issue

Check eligibility before sending a return

  1. Request a return within 30 days after delivery. Eligible products must be unused, unopened, have intact safety seals, be in their original packaging and remain in resalable condition. Proof of purchase is required.
  2. Opened OTC medicines, supplements, ingestible, topical and hygiene products generally cannot be returned. Exceptions apply to damaged, defective or incorrect products and where applicable law requires another remedy. Other exclusions are listed in the refund policy.
  3. Email info@botiquinlatino.com before sending a return and wait for authorization and instructions. Do not send an incomplete kit or multipack.
Read the refund policy Ask about a return

CONTACT US

Send us a message

Choose a reason below and include the details relevant to your question.

Fields marked with * are required. Privacy policy
Important information

This channel does not replace advice from a healthcare professional and is not monitored for medical emergencies. In an emergency, call 911.